Privacy Policy

Last updated: November 8, 2025

This Privacy Policy explains how CordCams ("we", "our", or "us") collects, uses, and discloses information about you when you use our website and services (the "Service"). By using the Service, you consent to the practices described below.

1) Information We Collect

• Account Data: email, username, password hash, role (member, model, studio), and optional Discord identifier.
• Profile Data: model or studio display name, avatar, languages, location, and other profile fields you provide.
• Transaction Data: wallet balance, top-ups, charges, payouts, and related receipts/metadata.
• Session Data: call session metadata (start/end time, billed seconds, rate per minute). We do not record audio/video.
• Device/Usage Data: basic logs such as IP address, user agent, timestamps, and pages/actions for security and analytics.
• KYC Data: if required, we may collect identity information via a third-party provider (e.g., government ID). Stored by the provider.

2) How We Use Information

• Provide and operate the Service, including accounts, profiles, and private calls.
• Billing and payouts, including fraud prevention, disputes, and accounting.
• Safety and trust: age/KYC checks, abuse prevention, and policy enforcement.
• Improve the Service and user experience.
• Legal compliance and to enforce our Terms of Service.

3) Legal Bases (EEA/UK)

• Contract: to provide the Service you request.
• Legitimate interests: security, fraud prevention, service improvement.
• Legal obligation: record-keeping, tax/financial compliance, KYC where applicable.
• Consent: where required (e.g., certain analytics or marketing).

4) Sharing of Information

• Service providers: payment processors, KYC/age verification vendors, hosting, analytics, and customer support tools.
• Discord: voice calls run on Discord; your use of Discord is governed by their terms and privacy policy.
• Studios/Models: information necessary to facilitate calls and payouts may be shared within your relationship (e.g., studio affiliation).
• Legal and safety: to comply with law or protect users, the Service, or others.

5) Cookies and Similar Technologies

We use cookies and similar technologies for session management, security, and basic analytics. You may control cookies through your browser settings; some features may not function without required cookies.

6) Data Retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., billing records may be retained longer for compliance).

7) Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise rights, contact us using the method listed below. We may need to verify your identity.

8) Security

We implement reasonable technical and organizational measures to protect personal data. No security method is perfect; we cannot guarantee absolute security.

9) International Transfers

We may process data in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

10) Children

The Service is for adults 18+ only. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us so we can take appropriate action.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date above and, when required, provide additional notice.

12) Contact

For privacy requests or questions, please reach out via the contact option in the site footer.